FAQ

How do I get a quote?

Q: How do I get a quote?

To get a quote on our products, simply submit your request on our website, or contact us by phone or email. You will receive a quote, TDS, product packaging and other information within 1 hour. If a special type of activated carbon is required or if activated carbon is recommended for an application, we will contact a technical expert to help and suggest possible solutions.

Can you recommend product for me or provide samples?

Q: Can you recommend product for me or provide samples?

Absolutely yes, we have activated carbon use and solutions for all types of applications, and our technical team will provide collaboration. If samples are needed, we will provide them free of charge.

Are you a manufacturer?

Q: Are you a manufacturer?

Yes, we are a factory specializing in activated carbon for 12 years. At present, we have served more than 10,000 customers worldwide.

Can you provide the quotation?

Q: Can you provide the quotation?

We need to know about your uses, purchase quantity, product application scenario, product indicators, etc., in order to provide an accurate quotation. You can provide your WhatsApp number so that we can communicate more timely.

What time of delivery?

Q: What time of delivery?

We have sufficient inventory, which can be delivered within 5-10 working days after payment. Large quantity please consult customer service.

what About your packaging?

Q: what About your packaging?

1) Provide customized packaging, 2) Conventional 25kg/ bag, 1ton/ large bag pallet delivery.

What companies do you work with?

Q: What companies do you work with?

Our clients are a number of national end users, tender projects and purchasers. Due to the proprietary and competitive nature of the projects we work on, we do not disclose the names of our clients. However, we do share some project examples on a regular basis.

How much production capacity do you have?

Q: How much production capacity do you have?

We currently have four production plants for the production of columnar carbon, coal carbon, coconut shell carbon and wood activated carbon, with a total product of 35,000 tons per year for all types of products. This number is always changing as we develop over time.

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